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One of the most famous case studies in American business is the story of Nordstrom and their unparalleled customer service. Nordstrom’s asymmetrical customer experience translated into a big bottom line. …

We’re now officially swimming in podcasts these days. What better time to have insight as to which ones are worth a damn, right? Coach Carl Paoli of the New York …

There’s a certain look in student’s eyes that is unmistakable. It’s disappointment. This particular flavor of disappointment is interesting, however. First, let me say that disappointment, in and of itself, …

Ask ten overweight Americans about what the best course of action would be for their nutritional health, and I’d bet a majority of them would make some suggestion about not …

“In the country of the blind, the one-eyed man is king.” Don’t be quick to place crowns on the heads of those who have success amongst the unsuccessful. This works …